VNX5600 Dell EMC NAS server

Our warranty is simple: If it doesn’t work in the first 90
days, send it back and we’ll replace it.

Longer warranties and hot-spares are also available.

The legalese:

Maximum Midrange
Computer Specialists Limited Warranty

Maximum Midrange Computer Specialists provides a 90-Day
Return Window (see Return of Non-Defective Products below) and the following
limited warranty. This limited warranty extends only to the original purchaser.

Please note that any warranty services or questions must be
accompanied by the order number from the transaction through which the
warranted product was purchased. The order number serves as your warranty
number and must be retained. Maximum Midrange Computer Specialists will offer
no warranty service without this number.

Maximum Midrange Computer Specialists warrants this product
and its parts against defects in materials or workmanship for 90 days parts
from the original ship date. During this period, Maximum Midrange Computer
Specialists will repair or replace defective parts with new or reconditioned
parts at Maximum Midrange Computer Specialists’ option, without charge to you.

Shipping fees incurred from returns for under-warranty
service in the first 30-days will be paid by Maximum Midrange Computer
Specialists (we will provide you with a shipping label). All shipping fees both
to and from Maximum Midrange Computer Specialists following this 30-day period
must be paid by the customer. All returns, both during and following the 30-day
period, must be affected via the Procedures for Obtaining Warranty Service described
below.

All original parts (parts installed by Maximum Midrange
Computer Specialists at the original system build) replaced by Maximum Midrange
Computer Specialists or its authorized service center, become the property of
Maximum Midrange Computer Specialists. Any after-market additions or
modifications will not be warranted. The hardware system owner is responsible
for the payment, at current rates, for any service or repair outside the scope
of this limited warranty.

Maximum Midrange Computer Specialists makes no other
warranty, either express or implied, including but not limited to implied
warranties of merchantability, fitness for a particular purpose, or conformity
to any representation or description, with respect to this hardware other than as
set forth below. Maximum Midrange Computer Specialists makes no warranty or
representation, either express or implied, with respect to any other
manufacturer’s product or documentation, its quality, performance,
merchantability, fitness for a particular purpose, or conformity to any
representation or description.

Except as provided below, Maximum Midrange Computer
Specialists is not liable for any loss, cost, expense, inconvenience or damage
that may result from use or inability to use the hardware. Under no
circumstances shall Maximum Midrange Computer Specialists be liable for any
loss, cost, expense, inconvenience or damage exceeding the purchase price of
the hardware.

The warranty and remedies set forth below are exclusive and
in lieu of all others, oral or written, expressed or implied. No reseller,
agent or employee is authorized to make any modification, extension or addition
to this warranty.

Warranty Extensions

Maximum Midrange Computer Specialists offers custom
warranties beyond 90 days. Contact us (866-934-9714) for details.

Warranty Conditions

The above Limited Warranty is subject to the following
conditions:

– This warranty
extends only to products distributed and/or sold by Maximum Midrange Computer
Specialists.

– This warranty
covers only normal use of the hardware. Maximum Midrange Computer Specialists
shall not be liable under this warranty if any damage or defect results from
(i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters
such as fire, flood, lightning or improper electric current; or (iii) service
or alteration by anyone other than an authorized Maximum Midrange Computer
Specialists representative; (iv) damages incurred through irresponsible use,
including those resulting from viruses or spyware, overclocking, or other
non-recommended practices.

– You must retain
your bill of sale or other proof of purchase to receive warranty service.

– No warranty
extension will be granted for any replacement part(s) furnished to the
purchaser in fulfillment of this warranty.

– Maximum Midrange
Computer Specialists and its Authorized Service Centers accepts no
responsibility for any software programs, data or information stored on any
media or any parts of any products returned for repair to Maximum Midrange
Computer Specialists.

– All
pre-installed software programs are licensed to customers under non-Maximum
Midrange Computer Specialists software vendor’s term and conditions provided
with the packages.

– This warranty
does not cover any third party software or virus related problems.

– Maximum Midrange
Computer Specialists makes no warranty either expressed or implied regarding
third-party (non-Maximum Midrange Computer Specialists) software.

– Thirty-day
Return Window does not include opened software, or shipping and handling fees.

Return of
Non-Defective Products

A non-defective product may be returned to Maximum Midrange
Computer Specialists within thirty (30) days of the invoice date for a refund
of the original purchase price with the following amendments/fees:

– Maximum Midrange
Computer Specialists will refund neither the original shipping cost nor the
shipping and handling fees incurred from the products return. If the original
purchase was made under a “Free Shipping” promotion then a standard $40 fee
will be deducted from any return in counter to that offer.

– No refund will
be granted for software which has been opened, used, or tampered with in any
way which jeopardized Maximum Midrange Computer Specialists’s
ability to remarket or resell the product. Maximum Midrange Computer
Specialists maintains full discretion in decisions regarding a products fitness
for return.

– Any
non-defective returns are subject to a 15% restocking fee, which percentage is
taken from the final purchase price less any shipping or handling charges.

To return a defective product, please contact our Customer
Service Department for a Return Merchandise Authorization (RMA) number and
follow the Return of Products Instructions below. The RMA is valid for 10 days
from date of issuance. Returns will not be accepted without an RMA.
Manufacturer restrictions do apply. Any item missing the UPC on the original
packaging may not be returned.

Procedures for
Obtaining Warranty Service

RMA (Returning
Merchandise Authorization) Policy:

If repairs are required, the customer must obtain a RMA
number and provide proof of purchase. RMA and services are rendered by Maximum
Midrange Computer Specialists only. Any shipping costs after 30 days (starting
from the original date of purchase) on any item returned for repair is the
customers’ responsibility. All returned parts must have a RMA number written
clearly on the outside of the package along with a letter detailing the
problems and a copy of the original proof of purchase. No COD packages will be
accepted. No package will be accepted without a RMA number written on the
outside of the package. RMA numbers are only valid for 30 days from the date of
issue.

Should you have any problems with your hardware, please
follow these procedures to obtain the service:

1. If the hardware must be repaired, a RMA number (Return
Merchandise Authorization Number) will be issued for shipment to our repair
department. Please follow the instructions given by Maximum Midrange Computer
Specialists technical support staff to ship your hardware. Maximum Midrange
Computer Specialists will not accept any shipments without a RMA number.

3. Upon receiving the hardware, Maximum Midrange Computer
Specialists will repair or replace your hardware (at Maximum Midrange Computer Specialists’s discretion) and will ship it back to you
within 2 weeks (dependent on parts availability).

4. Cross-exchange (Parts only): You will need to provide a
valid credit card number as a deposit guarantee when the RMA number is issued.
Once approval has been obtained on your credit card, the part(s) will be
shipped. You will need to ship defective part(s) back to Maximum Midrange
Computer Specialists within 15 days to avoid charges to your credit card. If
such charges are incurred, the shipped part(s) will be billed at the then
current price.

5. Maximum Midrange Computer Specialists will pay for
shipping to and from the customer only within the first thirty days following
the original product ship date. Following this 30-day period all shipping fees
both for under warranty and post warranty repairs are the sole responsibility
of the customer. The customer also assumes full liability for losses or damages
resulting from shipping as well as all responsibility to pursue remuneration
for such issues with their selected carrier.

Customer Service:

Maximum Midrange Computer Specialists

954 Business Park Drive, Suite 2

Traverse City, MI 49686

866-934-9714

WARRANTY EXCLUSIONS

Maximum Midrange Computer Specialists does not offer
technical support for any software including installed OS or other programs.

Technical support should be pursued through channels offered by the software’s
individual tech support. Maximum Midrange Computer Specialists accepts no
liability for problems caused by after-market software or hardware
modifications or additions.

Maximum Midrange Computer Specialists is not
responsible for giving any technical support concerning the installation or
integration of any software or component the customer did not pay Maximum
Midrange Computer Specialists to install.

Maximum Midrange Computer Specialists
is not responsible for loss of data or time, even with hardware failure.
Customers are responsible for backing up any data for their own protection.
Maximum Midrange Computer Specialists is not responsible for any loss of work
(“down time”) caused by a product requiring service. This warranty is null and
void if the defect or malfunction was due to damage resulting from operation
not within manufacturer specifications. It will also be null and void if there
are indications of misuse and/or abuse. Maximum Midrange Computer Specialists
has the option of voiding the warranty if any one
other than an Maximum Midrange Computer Specialists
technician attempts to service the product.
Maximum Midrange Computer
Specialists will not warrant any problems arising from an act of God (lighting,
flooding, tornado, etc.), electrical spikes or surges, or problems arising out
of hardware, software, or additional devices added to complement any
system/component bought at Maximum Midrange Computer Specialists. Under no
circumstances will Maximum Midrange Computer Specialists be responsible for any
refund or remuneration exceeding the original purchase price of the product
less any shipping fees. Maximum Midrange Computer Specialists will not be held
responsible for typographical errors on sales receipts, repair tickets, or on
our website. Maximum Midrange Computer Specialists makes every effort to make
sure all information on our website is correct.

Please contact us for clarificatin of details.