At Maximum Midrange, we routinely work alongside clients who are dealing with failing hardware and need an affordable solution fast. When a client’s back is up against the wall, we leverage our industry experience, logistics know-how and our extensive midrange hardware inventory to deliver on-time solutions that meet our client’s needs.
Our Client’s Scenario:
Recently, we had a client named Laura who works for a company on the East coast in the Data Recovery and Computer Forensics industry. She turned to Maximum Midrange because a critical backup was failing and the hard to find IBM FC 5619 tape drive was the culprit. Laura was able to source the 80/160GB DAT 160 Serial Attached SCSI tape drive directly from IBM but due to an extensive lead time, purchasing the hardware through IBM was completely out of the question.
The Maximum Midrange Solution:
After reaching a dead-end with IBM due to excessive lead times, Laura turned to Maximum Midrange for her hardware solution. At the time of her call, we had two 5619 tape drives currently in transit for a stock order. Rather than wait for both tape drives to arrive at our warehouse where we would separate and send one back out to Laura, our logistics department got on the phone with our shipping vendor and we rerouted our IBM 5619 stock order and shipped both tape drives directly to Laura, minimizing transit times. The drives arrived the day after she placed the order and the critical backups were able to be completed with minimal downtime. At no cost to Laura, we emailed a shipping label for the second/extra drive that she had received from us, it was shipped to our warehouse and put back into inventory.
By sourcing the 5619 from Maximum Midrange, Laura was able to receive the drive when it was needed with no lead time. Our ability to reroute the tape drives while they were in transit incurred no extra freight charges. The bottom line is that Laura received a hard to find IBM tape drive when needed with minimal hassle at an affordable price.
While the situations are always different, success stories such as these are common at Maximum Midrange. We work hard to provide a first-rate customer service. Couple that with our extensive industry experience and it gives us the flexibility to deliver effective solutions and thrive in the face of less than ideal circumstances. Would you like to learn more? You can Contact Us or call 855-932-6627 to speak directly with our hardware sales team, we look forward to working with you!